Quality Management System
Epoly strive to provide excellent manufacturing services for worldwide customers. To assure customer satisfaction, we seek dedication to quality to every facet of the company and achieve a culture of continuous improvement.
Quality Certification, Quality marking
Epoly follows international quality standards, ISO 9001, to establish its quality system infrastructure.
Each new technology, beginning in its R&D stage, passes a rigorous qualification procedure, based on some of the highest industry standards, before it is transferred to factry for manufacturing. In addition, advanced failure analysis and new materials evaluation process are also effectively employed in new technology and new product development.
Raw Materials and Supplier Chain Management
Epoly integrates company resources from materials management, factory operations, and quality control to minimize the suppy chain risk. In addition to standard IQC, we have established a timely monitoring system of production process to ensure raw material quality. Epoly recognizes suppliers for their outstanding performance and expresses special appreciation to those who make contributions to technology cooperation.
Operation Accuracy and Efficiency
Epoly has developed stringent manufacturing control systems to monitor quality and enhance error prevention. All abnormal signals will notify technicians responsible for taking prompt actions in a timely manner. These systems have been proven to be both cost-effective and efficient.
Customer Satisfaction Survey and Claim Management
Epoly greatly values the customer voice and customer feedback. Our customer claim management system provides the timely handling of all customer claims so that any errors are recepted and quickly resolved. In addition, we conducts a customer satisfaction survey each year to assess customer satisfaction and to ensure that customers' needs are well understood and addressed.
Epoly ISO9001 Quality Control Flowchart